For DZ admins3 min readUpdated

Email setup

Connect your SMTP account so booking confirmations, reminders, and review requests send under your dropzone's name. Includes Gmail and Outlook settings, test steps, and the automated templates.

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Booking confirmations, reminders, abandoned-booking follow-ups, and review requests are sent from your email account, so customers see your dropzone's name. You connect an SMTP account once.

Before you start

  • Finish your branding first in Booking System Config → General Settings: logo URL, colors, contact email, contact phone, and review link. Emails use them.
  • Get SMTP details from your email provider. A dedicated address like bookings@yourdropzone.com works best.
Gmailsmtp.gmail.com587Turn on 2-step verification and create an App Password. Use that as the password
Outlook / Microsoft 365smtp-mail.outlook.com587Use your full email as the username
Your own domainFrom your host587, 465, or 25Port 587 with TLS is the usual choice

Connect your email

  1. Go to DZ Admin → Settings → Booking System Config → Email Settings.
  2. Under SMTP Configuration, fill in the fields below.
  3. Tick Use TLS/SSL and Enable Email System.
  4. Click Save Configuration.
  5. Click Test Connection. You should see "SMTP connection test successful."
  6. Click Send Test Email and enter your own address to confirm it arrives.
Email Settings: SMTP configuration and the automated email templates (example values shown)
Email Settings: SMTP configuration and the automated email templates (example values shown)

SMTP Host and SMTP Port

Admin only
Where:
Email Settings
Default:
Port 587

The server address and port from your provider.

Username and Password

Admin only
Where:
Email Settings
Default:
Empty

Your SMTP login. For Gmail, use an app password, not your normal password. The password is stored encrypted and is optional when you edit settings later.

Sender Name and Sender Email

Admin only
Where:
Email Settings
Default:
Empty (required)

The "From" name and address customers see.

Reply-To Email

Admin only
Where:
Email Settings
Default:
Empty

Optional. Where customer replies go.

Enable Email System

Admin only
Where:
Email Settings
Default:
Off for a new setup

Turn this on, or no emails are sent even if the connection tests fine.

Templates and automations

The first time you save your email configuration, EZDZ creates four templates and turns on four automations for you:

Booking ConfirmationDefault Booking ConfirmationRight after a booking is created
Day-Before Jump ReminderDefault Day-Before Reminder9:00 AM the day before
Abandoned Booking Follow-upDefault Abandoned Booking30 minutes after an unfinished booking
Post-Jump Review RequestDefault Review Request60 minutes after the load lands

Open a template to Preview, Edit, or Send test to your inbox. Use New Template to create your own (types: Confirmation, Reminder, Thank You, Review Request, Custom). Templates support merge fields such as {{customerName}}, {{bookingReference}}, and {{paymentUrl}}. The editor lists them all.

Staff notifications are separate

New-booking alerts to your team are controlled in General Settings with Email me when new bookings come in and Send notifications to. They don't need SMTP. See Booking system.

Keeping email healthy

  • Send a test email every so often, and after any password change.
  • If your email provider forces a password change, update the Password here and run Test Connection again.
  • Not seeing emails? See Troubleshooting.