Bookings desk
Run the tandem bookings desk: find, reschedule, cancel and refund bookings, send weather-hold emails, change packages, collect balances, and take phone reservations or walk-ins.
The tandem bookings desk is where staff handle customers day to day. Open DZ Admin → Bookings.
Find a booking
- Search by customer name or booking reference.
- Use the date picker to jump to a day.
- Switch between List, Calendar (a month view for planning), and On Hold.
- The list shows payment status, package, and waiver status at a glance.
Reschedule customers
Use this for a weather move or a customer request. You can move one booking or a whole day.
- Tick the booking checkboxes. Use Select All to grab everyone on a day.
- Click Send Email first to tell customers about the change.
- Click Change Time and choose the new day and time.
Both actions work on the same selection, so you don't have to reselect between steps.
Message customers
For weather holds, parking changes, waiver links, or anything else:
- Filter to the date you need.
- Tick the customers, or click Select All.
- Click Send Email, write your message, and send.
Cancel a booking
There is no separate cancel button. To cancel:
- Click Refund and refund the right amount. Partial refunds are supported.
- Click Send Email to let the customer know.
Check your deposit policy before you refund. Refunds go back to the original payment method. More in Checking payments.
Change a booking's package
- Open the booking and click Edit Package.
- Change the package or add or remove add-ons, then save. The total updates automatically.
- Click Charge Balance if the customer now owes more, or Refund if the new package costs less.
Take money
| Button | When to use it |
|---|---|
| Charge Balance | The customer owes money on this booking, whether they paid a deposit online or are paying at the counter. Use the card reader or manual entry |
| Custom Charge | Extras after the balance is paid: AFF gear rental, coach fees, pro shop, video upgrades. Enter a description and amount |
| Cash, Other, Gift Cert | Record a payment taken outside Stripe |
For purchases not tied to any booking (walk-up pro shop sales), use Create Charge on the main DZ Admin overview.
Assign tandems to loads
You can do it from either side:
- From the booking: find it, click Assign to Load, choose the load, then the instructor.
- From the load: open the load, click an empty slot, and pick the tandem booking and instructor in the window. A videographer can be added there too.
See Manifest & loads.
Walk-ins and phone reservations
The top of the bookings desk has two buttons for creating a booking yourself. They look similar but treat payment very differently.
| + Walk-in | + Reservation | |
|---|---|---|
| Takes a card payment now | No | Yes, required |
| Booking is created | Unpaid | Only after the card is charged |
| Shows on the list | Only with Show unpaid on | Normal list, with the money collected |
| Use it for | Someone standing at the desk who will pay later or in person | Phone bookings, or when you always require a deposit or full payment up front |
Create a reservation
Click + Reservation (or Create Reservation in the quick actions on the DZ Admin overview). The Create Reservation window has two tabs: Reservation and Gift Certificate. On the Reservation tab, work down the four steps:
- How many jumpers? Use + and − (1 to 10).
- Pick a date & time. Choose from the calendar and the time slots. If an admin has closed that date or time with a schedule override, it is flagged. You can still book it, so make sure a jump can actually run first.
- Package & add-ons. Only packages available for that date and time are listed. The price summary shows the full price, any deposit, tax, and any booking fee, and ends with Due Now.
- Customer info. Name, email, and phone are required for Jumper 1. For a group, other jumpers use Jumper 1's email and phone if you leave theirs blank. Weight and emergency contact are optional under Show optional fields.
Enter the customer's card at the bottom and click Pay $X & Confirm Booking. What gets charged follows your payment options: the deposit if you take deposits, or the full price if you require full payment. Tax is always collected in full up front. If you pass the fee to customers, it is added to the amount due now. A deposit booking has a remaining balance, collected later with Charge Balance like an online booking.
When the payment goes through you get a Reservation Confirmed screen with the amount charged and a reference for each jumper. The confirmation email is sent once the payment is recorded, and only if email is set up.
The Gift Certificate tab sells a certificate over the phone the same way: pick an amount, then click Pay $X & Issue Certificate.
Create a walk-in
Click + Walk-in to add a booking without taking payment. It is created unpaid, so turn on Show unpaid to find it. Record the money later with Charge Balance, Cash, or Other when the customer pays.
Keep availability in step with reality
If weather or staffing changes, adjust availability so the booking page matches. Add a block with Schedule overrides, turn a time slot off, or lower Max Bookings.