Acceptance of Terms
These Terms of Service (the “Terms”) govern your access to and use of the EZDZ LLC platform, websites, mobile applications, and related services (collectively, the “Services”). By creating an account, accessing, or using the Services, you agree to be bound by these Terms and all applicable laws and regulations. If you are using the Services on behalf of a company, dropzone, or other legal entity, you represent that you have authority to bind that entity to these Terms. If you do not agree to these Terms, do not use the Services.
Eligibility
You must be at least the age of majority in your jurisdiction to create an admin account or otherwise enter into these Terms. Dropzone owners are responsible for ensuring that instructors, manifest staff, and jumpers who access the Services are authorized and comply with these Terms and all applicable laws, regulations, and policies.
Account Registration & Responsibilities
To access certain features you must register an account and provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your credentials and for all activities that occur under your account. Notify EZDZ LLC immediately of any unauthorized use of your account or other security breaches. We reserve the right to suspend or terminate accounts that violate these Terms or present security risks.
Subscriptions, Fees & Taxes
Certain features of the Services may be subject to subscription plans, transaction fees, or other charges disclosed at the time of purchase or onboarding. Unless otherwise stated, fees are non-refundable. You are responsible for paying all applicable taxes, levies, or duties imposed by taxing authorities related to your use of the Services. We may change pricing by providing reasonable advance notice in accordance with applicable law.
Service Availability & Maintenance
We strive to provide reliable, secure, and performant Services. However, the Services may be interrupted, including for maintenance, upgrades, emergency repairs, failures of telecommunications links and/or equipment, or events beyond our reasonable control. EZDZ LLC does not guarantee uninterrupted access and is not liable for any losses, lost revenue, lost bookings, or other damages arising from downtime or service interruptions. We will make commercially reasonable efforts to provide notice of planned maintenance when feasible.
Third-Party Services
The Services may rely on or integrate with third-party providers (e.g., Stripe Connect for payments, Ribbit for analytics, communication vendors). Your use of such third-party services is subject to their terms and privacy policies. EZDZ LLC is not responsible for the acts or omissions of third parties, including availability, security, or accuracy of data processed by those services.
Data & Content
You retain ownership of data you submit to the Services, including manifest records, booking details, and marketing content (collectively, “Customer Data”). You grant EZDZ LLC a worldwide, non-exclusive, royalty-free license to host, process, transmit, and display Customer Data solely as necessary to provide, maintain, and improve the Services. You represent that you have obtained all required consents to submit Customer Data and that such data does not infringe any third-party rights.
We implement safeguards designed to protect Customer Data; however, no system is perfectly secure. You acknowledge that you are responsible for maintaining appropriate backups and business continuity plans. EZDZ LLC is not liable for loss of data, lost bookings, or financial losses resulting from unauthorized access to the Services, provided we have implemented industry-standard safeguards.
Payments & Financial Transactions
Payment processing is handled through Stripe Connect or other authorized providers. All transactions are governed by the applicable payment processor’s terms. EZDZ LLC does not control the flow of funds between your customers and your accounts and is not responsible for chargebacks, failed payments, refunds, or settlement timelines. You are solely responsible for configuring deposit requirements, ticket pricing, taxes, and refund policies within the Services.
You must maintain a valid connected account in good standing to use payment features and authorize EZDZ LLC to debit and credit that account in order to settle platform fees, chargebacks, refunds, or other adjustments. If your connected account experiences a negative balance—whether from disputed transactions, refunds, compliance holds, or similar scenarios—you remain fully responsible for curing the deficit. You authorize EZDZ LLC to collect any shortfall (including associated processor fees and penalties) by debiting linked bank accounts, offsetting future payouts, or issuing an invoice payable upon receipt.
If collection through the connected account is not possible, you agree to remit payment to EZDZ LLC within seven (7) days of notice. EZDZ LLC may request financial statements, processor reports, or other documentation to verify payment volume and fee exposure. Failure to provide requested information, cure negative balances, or otherwise cooperate may result in suspension or termination of the Services.
To the fullest extent permitted by law, EZDZ LLC disclaims liability for any lost funds, missed payouts, lost bookings, consequential damages, or other financial losses arising from payment processing, downtime, scheduling conflicts, or misuse of the Services by you or your staff. We provide commercially reasonable efforts to maintain uptime but do not guarantee uninterrupted availability.
Payment Exclusivity & Fee Integrity
You agree to process all drop zone payments, including but not limited to tandem bookings, AFF programs, coaching, gear rentals, fun jumper credits, custom charges, and ancillary services, through the EZDZ LLC platform whenever the Services are in use at your location. Routing transactions around the platform to avoid applicable platform fees is a material breach of these Terms.
If EZDZ LLC reasonably determines that you are circumventing the platform for payments, we may request transaction histories, bank statements, processor reports, or other corroborating documentation. You agree to provide the requested information within ten (10) days. EZDZ LLC may invoice you for estimated unpaid platform fees based on historical usage or external records, and payment is due upon receipt. Repeated or willful avoidance may result in immediate suspension or termination of your account.
Acceptable Use
You agree not to (a) reverse engineer, decompile, or disassemble the Services; (b) bypass or disable security features; (c) use the Services to transmit malware, spam, or infringing content; (d) overload or interfere with the proper functioning of the Services; (e) attempt unauthorized access to other accounts or EZDZ LLC systems; or (f) use the Services in violation of applicable laws, including aviation regulations, data protection laws, and export controls. We may suspend or terminate access for violations without notice.
Intellectual Property
EZDZ LLC and our licensors retain all rights, title, and interest in the Services, including software, trademarks, logos, and content, except for Customer Data. You may not use EZDZ LLC branding without our prior written consent. Feedback, suggestions, or ideas you submit may be used by us without restriction or obligation to you.
Confidentiality
Each party agrees to protect confidential information disclosed by the other party using the same degree of care it uses to protect its own confidential information, but no less than reasonable care. Confidential information does not include information that is public, becomes public through no fault of the receiving party, was known prior to disclosure, or is independently developed without use of the disclosing party’s confidential information.
Disclaimers
THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. EZDZ LLC AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR MEET YOUR REQUIREMENTS. YOU ASSUME ALL RISK FOR DECISIONS MADE USING THE SERVICES, INCLUDING OPERATIONAL AND SAFETY DECISIONS AT YOUR DROPZONE.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, EZDZ LLC, ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, COVER, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICES OR THESE TERMS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF EZDZ LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
EZDZ LLC’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT PAID BY YOU TO EZDZ LLC FOR THE SERVICES DURING THE SIX (6) MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS ($100). THESE LIMITATIONS APPLY EVEN IF ANY REMEDY FAILS ITS ESSENTIAL PURPOSE.
Indemnification
You agree to indemnify, defend, and hold harmless EZDZ LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to (a) your use of the Services, (b) Customer Data, (c) your violation of these Terms, or (d) your violation of applicable laws, regulations, or rights of third parties.
Termination
You may stop using the Services at any time. We may suspend or terminate your access immediately if you violate these Terms, fail to pay fees when due, attempt to circumvent payment processing requirements, or if we determine that your use of the Services poses a risk to EZDZ LLC, payment partners, or other users. Upon termination, your right to use the Services ceases immediately, but provisions that by their nature should survive (e.g., intellectual property, confidentiality, liability limitations) remain in effect.
Governing Law & Venue
These Terms are governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of laws principles. The parties agree to submit to the exclusive jurisdiction of the state and federal courts located in Maricopa County, Arizona, for any dispute arising out of or relating to these Terms or the Services.
Dispute Resolution
Before initiating formal legal proceedings, you agree to contact EZDZ LLC at door@ezdz.xyz and attempt to resolve the dispute informally. If the dispute is not resolved within 30 days of submission, either party may pursue available remedies in accordance with the Governing Law & Venue clause.
Modifications to the Services & Terms
We may update these Terms or modify the Services from time to time. When we make material changes, we will provide notice by updating the “Last Updated” date below and, if required, by sending additional notice. Your continued use of the Services after the date of the updated Terms constitutes your acceptance of the changes.
Miscellaneous
These Terms constitute the entire agreement between you and EZDZ LLC with respect to the Services and supersede all prior agreements. If any provision is held invalid or unenforceable, the remaining provisions will remain in effect. You may not assign these Terms without our prior written consent; we may assign these Terms as part of a merger, acquisition, or other corporate restructuring. Failure to enforce a provision is not a waiver of that provision.
Contact Information
If you have questions about these Terms or the Services, please reach out here.