Documentation

Daily Operations

Manifest aircraft, manage bookings, and keep staff aligned during busy jump days.

Getting StartedDaily OperationsAnalytics & InsightsMaintenance & Support

Load Management

Keep aircraft full, compliant, and on schedule with drag-and-drop manifesting tools.

Create and manage loads

  1. Go to Admin Dashboard → Manage Loads.
  2. Select '+ Add New Load', choose an aircraft, and set an optional takeoff time.
  3. Click any open slot to add participants—pair tandem students with the right instructor and attach packages or add-ons.
  4. Move existing jumpers between loads by dragging and dropping them where needed.
  5. Use the load status controls to call 15-, 10-, 5-minute, and 'Now' updates so jumpers receive push notifications and in-manifest screens stay accurate.
  6. Toggle a load back to Manifesting if a call needs to be reversed, mark it In the Air once the plane departs, and switch to Landed when everyone is back on the ground.

License holds & compliance

  • Use 'Set License Hold' to restrict manifesting to specific license levels.
  • Holds apply instantly across manifesting interfaces for consistent enforcement.

Drag-and-drop tandems

  • Tandem bookings appear in the Tandem Bookings list where you can manage student details and packages.
  • Assign tandem students by opening a load slot and choosing the student, instructor, and any videographer within the modal.
  • Drag-and-drop is only used to rearrange jumpers already on loads—new tandems are assigned from the modal.

Bump or remove loads

  • Use 'Remove Load' to delete a load or bump jumpers to another aircraft.
  • Confirmations prevent data loss and allow you to choose the destination load when bumping.
  • Color indicators for jump types apply automatically—no need to assign them manually.
  • Status changes propagate to tandem mobile apps, fun jumper dashboards, and public load displays so everyone stays in sync.

Tandem Booking Desk

Monitor bookings, adjust schedules, and collect balances without leaving the desk view.

Views

  • List view shows the current day's bookings, payment status, package, and add-ons.
  • Calendar view provides a month overview for capacity planning and staffing.

Actions

  • Reschedule bookings by adjusting date or time via the availability modal.
  • Trigger bulk actions to shift time slots or packages for selected bookings.
  • Send emails to everyone booked on a selected day using the new 'Send Email' action in the Tandem Bookings desk—perfect for weather holds or parking changes.
  • Cancel or refund with optional Stripe refunds, full or partial(only in Stripe Dashboard, in app refunds coming soon).
  • Collect balances on deposit bookings via the 'Collect Balance' workflow.
  • Add custom charges for onsite extras that need to be invoiced immediately.

Notes & audit

  • Add internal notes for instructors or manifest to reference.
  • Every status change is timestamped for audit history and accountability.

Fun Jumper Self-Service

Empower licensed jumpers to manage their credits while keeping admin controls in reach.

Default flow

  1. Fun jumpers log into the /user dashboard.
  2. They purchase tickets using saved payment methods and credits deduct automatically on takeoff if enabled.
  3. Jumpers self-manifest onto loads when permissions allow.

Admin overrides

  • Adjust credits from Admin → Fun Jumpers.
  • Edit jumper profiles, including nickname, canopy size, and exit weight.
  • Remove fun jumpers from the dropzone roster when they depart.

Staff & Instructor Management

Keep tandem instructors and staff organized with clear onboarding paths.

Recommended onboarding

  1. Staff members self-register and associate with the dropzone.
  2. Under Admin → Manage Staff, locate the staff member and toggle 'Is Instructor' or assign necessary roles.

Manual creation

  • From Fun Jumpers, select 'Add New User' to create a profile on behalf of staff.
  • Assign instructor status or staff roles immediately after creation.

Instructor insights

  • Instructor performance metrics surface in analytics to evaluate tandem throughput.

Booking Availability Monitoring

Stay ahead of demand by tuning schedules as weather and staffing change.

  • Monitor daily availability in Tandem Bookings to ensure slots match demand.
  • Add overrides in Admin → Booking System → Availability (right below the primary schedule builder) to block specific days, date ranges, or open ad-hoc slots.
  • Adjust buffers or maximum bookings in Schedule when you need extra capacity or to protect instructor workload.
  • Deactivate time slots or packages temporarily when weather or staffing requires.