# EZDZ Docs

> Guides for dropzone admins and staff using EZDZ. Each guide is available as plain markdown by adding `.md` to its URL.

Support: door@ezdz.xyz · All guides in one file: https://ezdzskydive.com/docs/all.md

## Start here

- [Getting Started with EZDZ](https://ezdzskydive.com/docs/getting-started.md): How onboarding works, what the EZDZ team sets up for you, and the short list of things to do on day one: sign in, connect Stripe, and set up email.
- [Account & access](https://ezdzskydive.com/docs/account-and-access.md): Create your EZDZ account, complete your jumper profile (including what to enter if you have no USPA membership), register at your dropzone, and get your admin or staff role.

## Set up your dropzone

- [Dropzone settings](https://ezdzskydive.com/docs/dropzone-settings.md): Every setting under Settings → Dropzone Settings: address and timezone, manifest and credit rules, ticket prices, weather alerts, and sales tax, with defaults and what each one does.
- [Aircraft & gear](https://ezdzskydive.com/docs/aircraft-and-gear.md): Add and edit aircraft, set capacity and maintenance tracking, log hours, and manage dropzone-owned rigs. Capacity is copied into every new load.
- [Booking system](https://ezdzskydive.com/docs/booking-system.md): Set up your online tandem booking page: weekly schedule, overrides for weather and closures, packages and add-ons, coupons, gift certificates, and the website embed code.
- [Stripe & payments](https://ezdzskydive.com/docs/stripe-and-payments.md): Connect your Stripe account to take card bookings, choose deposit or full payment, understand EZDZ plans and platform fees (Starter 4%, Pro $199/mo + 2%), and use fee pass-through.
- [Email setup](https://ezdzskydive.com/docs/email-setup.md): Connect your SMTP account so booking confirmations, reminders, and review requests send under your dropzone's name. Includes Gmail and Outlook settings, test steps, and the automated templates.

## Run the day

- [Checking payments](https://ezdzskydive.com/docs/checking-payments.md): How to tell whether a customer paid, why a card declined, and what to do next: payment status badges, the Show unpaid filter, Charge Balance errors, refunds, and Stripe checks.
- [Bookings desk](https://ezdzskydive.com/docs/bookings-desk.md): Run the tandem bookings desk: find, reschedule, cancel and refund bookings, send weather-hold emails, change packages, collect balances, and take phone reservations or walk-ins.
- [Manifest & loads](https://ezdzskydive.com/docs/manifest-and-loads.md): Create loads, manifest tandems, fun jumpers, and groups, run the load calls, move or remove people, use the wait list, and set license holds, in the order a manifest desk does it.
- [Public Display & TV mode](https://ezdzskydive.com/docs/public-display.md): Put a live load board on a TV in your loading area. What the Public Display shows, how to open full-screen TV mode, the weather pop-up, and the URL options.
- [Staff & jumpers](https://ezdzskydive.com/docs/staff-and-jumpers.md): Manage your team and fun jumpers: roles, instructor and pilot flags, adding jumpers, credits and packages, reconciliation mode, reserve repack dates, and what staff can see.
- [USPA verification](https://ezdzskydive.com/docs/uspa-verification.md): How EZDZ checks fun jumpers' USPA membership, licenses, and instructor ratings: turn it on, verify each jumper the first time, read the badges, handle "not found", and know what happens at manifest.

## Connect

- [Integrations](https://ezdzskydive.com/docs/integrations.md): Connect EZDZ to TandemReel, freefall.ing, waivers, and your website: what each does, how to turn it on, and what to check afterward.
- [AI assistants (ChatGPT, Claude & more)](https://ezdzskydive.com/docs/ai-assistants.md): Connect ChatGPT, Claude, Claude Code, Cursor, Codex, or any MCP assistant to your EZDZ dropzone to manifest, check bookings, and pull reports in plain English.

## Help

- [FAQ](https://ezdzskydive.com/docs/faq.md): Quick answers for dropzone admins and staff: payments and declined cards, getting access, packages and schedules, email, USPA, and manifest, each linked to the full guide.
- [Troubleshooting](https://ezdzskydive.com/docs/troubleshooting.md): Symptom-to-fix tables for the most common EZDZ problems: booking page, payments, Stripe, email, access and roles, schedule, and USPA, with where to look first.